New ICBC fairness officer role approved
Friday, June 4, 2021 11:00 AM
A new ICBC fairness officer will focus on ensuring the corporation’s decisions, actions and practices are transparent and fair, while further strengthening public trust in ICBC as dedicated to caring for people who are injured in a crash and providing affordable auto insurance coverage.
With the introduction of ICBC’s new Enhanced Care coverage on May 1, 2021, any British Columbian injured in a crash will have access to improved care and recovery benefits, regardless of who was responsible for the crash.
The new fairness officer will have the authority to review and make recommendations to resolve customer complaints about the policy and process ICBC used to make a decision in their case. The officer may also make broader recommendations to enhance fair decision-making.
Under the Fairness Officer Regulation, the officer will report annually on complaints received. ICBC will provide an annual report to the minister responsible for ICBC, outlining its response to any recommendations made by the officer, which will be made publicly available.
Amendments to the Insurance Corporation Act received Royal Assent on March 25, 2021, and regulations approved on June 2, 2021, provide further parameters for the role of the fairness officer.
The Province expects the new fairness officer to be in place by the end of 2021.
New fairness officer to build trust in ICBC processes: https://news.gov.bc.ca/releases/2021PSSG0020-000384
For translations, visit: https://news.gov.bc.ca/24606#translations
Tue, Jun 15, 2021 at 9:00 am - Doug Smith posted on their blog: Sunrise Mountain Ramble – Kamloops Trails
Mon, Jun 14, 2021 at 4:05 pm - David Suzuki posted on their blog: For climate’s sake, save the peat!
Sat, Jun 12, 2021 at 9:00 am - Doug Smith posted on their blog: On the Embleton Trails – Kamloops Trails
Thu, Jun 10, 2021 at 6:02 pm - David Suzuki posted on their blog: Fossil fuel industry faces an overdue reckoning
Wed, Jun 9, 2021 at 9:00 am - Doug Smith posted on their blog: Island Lake Loop – Kamloops Trails
Sun, Jun 6, 2021 at 8:00 am - Doug Smith posted on their blog: Lac du Bois Loop Route
Fri, Jun 4, 2021 at 3:25 pm - Darryl Schmidt posted a reply on Grand Finale of the Kamloops Symphony’s “Running The Symphony” Initiative
Thu, Jun 3, 2021 at 9:00 am - Doug Smith posted on their blog: Ragged Red Ridge Reverse Route
Tue, Jun 1, 2021 at 1:08 pm - David Suzuki posted on their blog: Sun rises on renewable energy and storage
Fri May 21 to Sat Jun 19 T(w)o New Heights
Fri Jun 18 to Sat Jul 17 “Painting with Wax” by Judith Anderson in the KAC Main Gallery
Thu Jun 24 Artist Coffee – Virtual Meet Up
Thu Jul 1 to Tue Aug 31 Music in the Park
Wed Jul 14 Renovate Smart Kamloops Virtual Home Energy Performance Workshop
Thu Jul 29 Artist Coffee – Virtual Meet Up
Wed Aug 25 Renovate Smart Kamloops Virtual Home Energy Performance Workshop
Thu Aug 26 Artist Coffee – Virtual Meet Up
Sat Sep 11 to Sun Sep 12 Parkinson SuperWalk
Tue Sep 28 Renovate Smart Kamloops Virtual Home Energy Performance Workshop