Service BC welcomes Health Insurance BC to provincial contact centre
As part of government’s commitment to improving services for British Columbians, contact centre support for Health Insurance BC (HIBC) benefits and pharmaceutical programs and services is now provided at the Service BC provincial contact centre.
This means people needing help with their benefits for Medical Services Plan (MSP), Pharmacare and Fair Pharmacare can get the information or assistance they need, quicker and easier. It also includes new access to the Service BC provincial contact centre texting service and translation services in more than 140 languages.
“This is about making people’s interactions with government easier and improving their experiences,” said Lisa Beare, Minister of Citizens’ Services. “For the first time, people who need help with MSP and Pharmacare benefits can speak to us in the language of their choice and also text us their questions. It’s one more step in our work to make government services more accessible for everyone.”
This is the largest permanent set of services to be brought into the Service BC provincial contact centre since its creation in 2016. The number of staff at the centre is increasing by approximately 100 employees to ensure resources are available to manage HIBC call volumes. Around 90 of these employees were part of the HIBC contact centre under the previous contract and will bring their working knowledge to their new positions. They have also been provided additional training to ensure full knowledge of the suite of services available under the Service BC banner.
“We are focused on delivering quality, appropriate and cost-effective health-care services to all British Columbians,” said Adrian Dix, Minister of Health. “As we continue to respond to the COVID-19 pandemic, it is becoming increasingly important to modernize services and supports and to capitalize on opportunities for greater operational flexibility. Shifting the Health Insurance BC contact centre operations to Service BC meets that need.”
For support or questions about MSP benefit services, Service BC provincial contact centre customer service agents are available to assist Monday to Friday, from 8 a.m. to 4:30 p.m. (Pacific time). An automated service is also available 24 hours a day, seven days a week, to provide general information about MSP benefits and services.
For questions about PharmaCare, customer service agents are available to assist Monday to Friday, 8 a.m. to 8 p.m. (except statutory holidays) and Saturday 8 a.m. to 4 p.m. (Pacific time), except statutory holidays.
Lower Mainland: 604 683-7151
Elsewhere in B.C.: 1 800 663-7100 (toll free)
- Located in 65 locations throughout B.C., Service BC centres have MSP pamphlets and forms on hand and will accept completed forms on behalf of MSP.
- These offices provide information on enrolment, renewal of enrolment, getting a BC Services Card, Premium Assistance and the status of MSP accounts. They also accept address changes and premium payments.
More information on Health Insurance BC’s programs and services is available at: https://www2.gov.bc.ca/gov/content?id=D30FA6D4E8CE45FB908338FDB38A8813
Find out more about the B.C. Medical Services Plan at: www.gov.bc.ca/msp
Appointments at Service BC locations can be scheduled through the mobile BC Services Card, by calling the nearest Service BC location or online at: https://appointments.servicebc.gov.bc.ca/appointment
For information on the BC Services Card and how to download and activate a mobile card, visit: www.gov.bc.ca/BCServicesCard
Fri, Jun 18, 2021 at 3:05 pm - Arjun Singh posted on their blog: Apologies for horrible word choice at Kamloops council this Tuesday….
Fri, Jun 18, 2021 at 1:00 pm - Doug Smith posted on their blog: In the Cache Creek to Spences Bridge Hills
Tue, Jun 15, 2021 at 9:00 am - Doug Smith posted on their blog: Sunrise Mountain Ramble – Kamloops Trails
Mon, Jun 14, 2021 at 4:05 pm - David Suzuki posted on their blog: For climate’s sake, save the peat!
Sat, Jun 12, 2021 at 9:00 am - Doug Smith posted on their blog: On the Embleton Trails – Kamloops Trails
Thu, Jun 10, 2021 at 6:02 pm - David Suzuki posted on their blog: Fossil fuel industry faces an overdue reckoning
Wed, Jun 9, 2021 at 9:00 am - Doug Smith posted on their blog: Island Lake Loop – Kamloops Trails
Sun, Jun 6, 2021 at 8:00 am - Doug Smith posted on their blog: Lac du Bois Loop Route
Fri, Jun 4, 2021 at 3:25 pm - Darryl Schmidt posted a reply on Grand Finale of the Kamloops Symphony’s “Running The Symphony” Initiative
Fri Jun 18 to Sat Jul 17 “Painting with Wax” by Judith Anderson in the KAC Main Gallery
Thu Jun 24 Artist Coffee – Virtual Meet Up
Thu Jul 1 to Tue Aug 31 Music in the Park
Wed Jul 14 Renovate Smart Kamloops Virtual Home Energy Performance Workshop
Thu Jul 29 Artist Coffee – Virtual Meet Up
Wed Aug 25 Renovate Smart Kamloops Virtual Home Energy Performance Workshop
Thu Aug 26 Artist Coffee – Virtual Meet Up
Sat Sep 11 to Sun Sep 12 Parkinson SuperWalk
Tue Sep 28 Renovate Smart Kamloops Virtual Home Energy Performance Workshop