Kamloops, BC—The City is making changes to the Bylaw Services Division to respond to changing community needs. Over the next few months, the Bylaw Services Division will become the new Community Services Division and will be focused on building a strong community through partnerships with local agencies and authorities.
Community Services Officers will receive increased training opportunities to respond to a wider variety of community service calls.
“We continually review our processes to respond to feedback from residents and provide better service,” said Tammy Blundell, the City’s Community Services Manager. “We have listened and have heard the needs of the community, and we are working to better support our residents.”
In addition to animal control, parking services, and nuisance properties, the Community Services Officers will be better equipped to support many of the social needs within the community.
“The new responsibilities for Bylaw Officers that were appointed by the Province during the COVID-19 pandemic have highlighted the need for increased training and community support,” said Byron McCorkell, the City’s Community and Protective Services Director. “This elevation from Bylaw Officer to Community Services Officer will result in officers better equipped in dealing with social issues, officers will be trained with advanced skills to investigate a variety of files, and their ability to offer solutions for files they investigate.”
This move also responds to the research conducted last year through the 2019 Citizen Satisfaction Survey, which measured satisfaction with City services and identified key drivers of perceptions about life in Kamloops. The survey results identified bylaw services as one of the most important City services in the view of residents, and a priority area for improvements.
The new Community Services Division’s mission statement will be “providing a safe and secure community by developing relationships, resolving situations, and being accountable through an honest, professional, and compassionate approach.”