New ICBC collision, glass repair programs to save costs, improve accountability
ICBC and industry partners have worked together to redesign collision and glass repair programs to generate savings for ICBC and promote high-performing shops to serve drivers better.
Once fully implemented, repair shops will be ranked by performance based on various metrics. The ranking will be placed on a shop-locator ICBC webpage, enabling drivers to make informed choices about where to take their vehicles for repair, while encouraging shops to be top performers.
“After consulting with industry leaders, the redesign of the collision and glass repair programs will improve transparency and accountability of repair shops for drivers who get into accidents and need to choose which repair shop they go to,” said David Eby, Attorney General. “By publicly ranking the repair shops by performance, where repair shops strive to be the top performers, we expect that this will help curb some of the rising claims costs and pressures that ICBC is facing.”
The new collision program will take effect Feb. 3, 2020, and the new glass program will take effect March 2, 2020. Combined, both programs will encompass approximately 1,000 collision and glass repair shops throughout the province. However, the repair shop ranking will be made available only after significant data is collected.
“ICBC appreciates the repair industry’s willingness to work with us to manage performance effectively, and we will continue to consult with our industry advisory committee and technical working group to continuously improve the new programs over time,” said Nicolas Jimenez, CEO, ICBC.
The changes to the glass and collision repair programs come after government launched an operational audit of ICBC, which resulted in recommendations on ways to improve management of material damage vendors.
Adrian Scovell, president and CEO, Automotive Retailers Association –
“The Automotive Retailers Association represents 1,000-plus automotive service providers throughout B.C. We are pleased to have been a part of developing new standards of performance, which will reduce costs and improve service to industry stakeholders and B.C. drivers.”
Michael Shurink, chief operating officer, Lift Auto Group –
“The new collision repair program is a step in the right direction. The program helps drive efficiencies that benefit both the shop and ICBC.”
Christine Perry, regional manager, Skidmore Group’s NOVUS Glass –
“As a member of the industry advisory committee, NOVUS Glass appreciates ICBC working with industry leaders to design the new glass repair program. It’s great to see the Province working to develop a program that elevates performance through a new tiered model.”
- The redesigned programs were developed after more than a year of consultation with industry, including 33 sessions with collision shops and 31 sessions with glass repair shops throughout the province.
- Savings will come from improved performance and enhanced governance that drives higher efficiencies via faster processing of claims, faster repair cycle times and greater autonomy for high-performing suppliers.
- The new programs are another initiative of government to improve the financial sustainability of ICBC, in addition to improvements to road safety, high-friction pavement and limits to minor injury payments.
A backgrounder follows.
Thu, Jul 29, 2021 at 9:00 am - David Suzuki posted on their blog: Is smaller better when it comes to nuclear?
Tue, Jul 27, 2021 at 9:00 am - Doug Smith posted on their blog: Lodgepole Lake Loops – Kamloops Trails
Sat, Jul 24, 2021 at 9:00 am - Doug Smith posted on their blog: On Mt. Thynne – Kamloops Trails
Wed, Jul 21, 2021 at 9:00 am - Doug Smith posted on their blog: On the Upper Peterson Creek Trails
Tue, Jul 20, 2021 at 4:10 pm - David Suzuki posted on their blog: The climate is changing rapidly, but the oil industry isn’t
Sat, Jul 17, 2021 at 5:00 pm - Doug Smith posted on their blog: Stake Lake Loops – Kamloops Trails
Thu, Jul 15, 2021 at 9:00 am - Doug Smith posted on their blog: Big Pine Nature Hike – Kamloops Trails
Tue, Jul 13, 2021 at 9:40 pm - David Suzuki posted on their blog: Blueberry River First Nations court victory offers path to reconciliation
Mon, Jul 12, 2021 at 9:00 am - Doug Smith posted on their blog: Along the Red Plateau Escarpment Rim
Thu Jul 1 to Tue Aug 31 Music in the Park
Wed Aug 25 Renovate Smart Kamloops Virtual Home Energy Performance Workshop
Thu Aug 26 Artist Coffee – Virtual Meet Up
Sat Sep 11 to Sun Sep 12 Parkinson SuperWalk
Tue Sep 28 Renovate Smart Kamloops Virtual Home Energy Performance Workshop